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Technical Support & Services


Email Support
Technical Support Request Form
MAPP Online Pro mapponlinepro@meyersound.com
Service service@meyersound.com
Telephone Support
9 am - 5 pm PST (Berkeley, CA) T: +1 510.486.1166
After Hours Support Calls T: +1 510.486.0657
Answering service will forward your call or message to an available support person.  
 
Technical Support
Director of Technical Support Worldwide John Monitto
T: +1 510.486.1166 x180
Technical Support Manager Michael Maxson
T: +1 510.486.1166 x116
Technical Support North America
Senior Technical Support Representative Steve Bush
T: +1 510.486.1166 x183
Technical Sales Support Matt Salerno
T: +1 863.420.8373
Technical Support Brandon Rice
T: +1 510.486.1166 x 120
Senior Technical Support Specialist Simon Matthews
M: +1 510.508.4621
Technical Support Europe
Manager, European Technical Services Miguel Lourtie
M: +351 91 801 9005
Senior Technical Services Thomas Mundorf
M: +49 171 2648351
Technical Services José Gaudin
T: +41 78 640 4551
Technical Support Frederik Ch. Meyer
T: +49 260 29990837
M: +49 151 21205071
Technical Sales Support Michael Pohl
Meyer Sound Germany
T: +49 2602 99908 x35
Technical Support Latin America
Technical Services Manager, Latin America Oscar Barrientos
T: +55 55 5631 8137
M: +52 55 1325 4051
Technical Support Asia-Pacific
Technical Support Contact

Mike Cooper
T: +1 512.264.2259
F: +1 512.628.3000

Technical Support Middle East
Middle East Technical Support Manager

Chris Mead

Digital Products Support
Audio Show Control Products Manager Richard Bugg
M: +1 818.535.5023
Senior Digital Products Support Specialist Jason Rauhoff
T: +1 510.486.1166 x 320
Digital Products Support Specialist Tom Cavnar
T: +1 510.486.1166 x 130
Digital Products Support Specialist Matt Ferguson
T: +1 510.486.1166 x 129
Senior Technical Support Specialist Simon Matthews
M: +1 510.508.4621
Digital Products Field Support Specialist Robert Mele
T: +1 510.486.1166 x 503
Software Forums forums.meyersound.com
Design Services
Design Services Manager Michael Creason
T: +1 510.486.1166 x 150
Cinema and Live Sound Project Manager Brian Bolly
T: +1 443.848.2858
Design Services Associate Ashley Hanson
T: +1 510.486.1166 x 155
Design Services Coordinator Joe Villaveces
T: +1 510.486.1166 x 194
Design Services Assistant Alyssa Ishii
T: +1 510.486.1166 x 132
Design Services Latin America
Design Services, Latin America Gabriella Galán
T: +52 55 5631 8137
EXP Support/Services
Technology Director Steve Shurtz
T: +1 510.486.1166 x 141
Cinema and Live Sound Project Manager Brian Bolly
T: +1 443.848.2858
EXP Development Manager Miles Rogers
T: +1 510.486.1166 x 159
European Technical and Cinema Support Thomas Mundorf
T: +49 2602.999.080 x 36
M: +49 171 2648351
Service
Director of Service Worldwide Kim Sandholdt
T: +1 510.486.1166
Service Manager, Germany Tobias Keifenheim
T: +49 2602 99908 x22
Service Supervisor, Mexico Cristina Ramos
T: +52 55 5681 2348
Service Contact Information
United States, Berkeley service@meyersound.com
T: +1 510 486.1166
Australia service-au@meyersound.com
T: +61 (7) 3267.7800
http://www.meyersound.com.au
Canada
(Legacy LCS/Matrix 3 Service only)
service-ca@meyersound.com
T: +1 250 549.2558
Germany service-de@meyersound.com
T: +49 2602 99908.0
http://www.meyersound.de
Mexico service-mx@meyersound.com
T: +52 55 5681.2348
http://www.meyersound.com/spanish
Spain service-es@meyersound.com
T: +34 90 216.0245
http://www.meyersound.es
Service Resources
  Meyer Sound Service Policies (PDF)

Tamper Proof Label Information (PDF)

Obtaining a Return Authorization (PDF)
T: Telephone, F: Fax, M: Mobile




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